Refund policy

Returns & Refunds

We want you to feel confident trying Veyá. If something isn't right, we're here to help.

Veyá 30-Day Satisfaction Promise

Trying Veyá for the first time? If you're not satisfied with your first purchase of a Veyá product, contact us within 30 days of delivery and we'll work with you to make it right.

Eligible first-order purchases may receive a refund to the original payment method. Original shipping charges are non-refundable.

Our 30-Day Satisfaction Promise applies to the first purchase of each eligible Veyá product and is limited to one satisfaction refund per product, per customer. We reserve the right to limit or deny refund requests in cases of suspected fraud, abuse, or misuse of this policy.

Standard Returns

Unopened, unused products in their original sealed packaging may be returned within 30 days of delivery.

To request a return, contact us at [SUPPORT EMAIL] with your order number and the product you'd like to return. Please contact us before sending anything back so we can provide return instructions.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Because Veyá products are ingestible wellness products, opened or used products are not eligible for standard physical returns. First-time purchases may instead qualify under our 30-Day Satisfaction Promise above.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible at [SUPPORT EMAIL] with your order number and, when applicable, photos of the issue.

We'll review the issue and, when eligible, arrange a replacement or refund at no additional cost to you. You will not be responsible for return shipping on products that arrived damaged, defective, or incorrect.

Cancellations

Orders may be canceled while they remain unfulfilled. Once an order has entered fulfillment, we may be unable to change or cancel it.

If you need to cancel an order, contact us as soon as possible at [SUPPORT EMAIL].

Subscriptions

Subscriptions may be modified or canceled before the next order enters fulfillment. Canceling a subscription does not cancel an order that has already been fulfilled or shipped.

Refunds under the Veyá 30-Day Satisfaction Promise apply to eligible first purchases and do not apply to recurring subscription shipments.

Bundles

Bundles are eligible for our return policy provided the applicable products meet the eligibility requirements above. Partial returns of bundles may not be eligible for a refund unless the product arrived damaged, defective, or incorrect.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or card issuer additional time to process and post the refund after it has been issued.

Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Purchases From Other Retailers

This policy applies only to purchases made directly through getveya.co. Purchases made through TikTok Shop or another authorized marketplace or retailer are subject to that seller or platform's applicable return and refund policies.

Questions?

We're here to help. Contact us at support@getveya.co with your order number and we'll take care of you.